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Privacy Policy

Activ8 | Policies UK 

Privacy Policy

1. Introduction

This Privacy Policy explains how Activ8 Solar Energies collects, uses, stores, shares and protects your personal data when you use our website, products, services or otherwise interact with us.

This Privacy Policy is intended to comply with:

  • UK General Data Protection Regulation (“UK GDPR”) 
  • Data Protection Act 2018 
  • Privacy and Electronic Communications Regulations 2003 (PECR) 

By using our website or services, you acknowledge that your personal data may be processed in accordance with this Privacy Policy.

2. Who We Are

Marron Activ8 Energies Limited is a renewable energy company trading as Activ8 Solar Energies and providing solar energy and related services throughout the United Kingdom.

Registered Address: 3-4 Clock Tower Mill, 1 Neptune St, Burnley BB11 1SF, United Kingdom.

For the purposes of UK GDPR and applicable data protection law, Marron Activ8 Energies Limited acts as the Data Controller of your personal data. Throughout this Policy, references to “Activ8”, “we”, “us”, or “our” refer to Marron Activ8 Energies Limited. References to “you” or “your” mean any individual who uses our website, enquires about our services, purchases products or services from us, or otherwise interacts with us.

3. Personal Data We Collect

We may collect and process the following categories of personal data:

Information You Provide

  • Name 
  • Email address 
  • Telephone number 
  • Billing address 
  • Property address 
  • County/location 
  • Date of birth 
  • Secondary contact details 
  • Information submitted through forms or enquiries 
  • Consultation and survey information 
  • Marketing preferences 
  • Home ownership or tenancy status 
  • Energy supplier information 
  • Financial information including bank account details 
  • Credit history and payment information 
  • Government grant or incentive scheme information 
  • Tax incentive documentation where applicable 
  • Customer account identifiers 
  • Communications with us via phone, email, SMS, WhatsApp, social media or web chat

Automatically Collected Information

When you use our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device identifiers
  • Operating system
  • Referral URLs
  • Pages visited
  • Session duration
  • Clickstream and interaction data
  • Approximate geographic location
  • Cookie identifiers

Information Collected Through Tracking Technologies

We may use cookies, pixels, tags, scripts and similar technologies for:

  • Website functionality
  • Security and fraud prevention
  • Analytics and performance measurement
  • Advertising and remarketing
  • Measuring marketing effectiveness
  • Tracking conversions
  • Understanding user behaviour
  • Improving user experience

These technologies may include:

  • Google Analytics
  • Google Ads
  • Meta/Facebook Pixel
  • LinkedIn Insight Tag
  • Microsoft Clarity
  • Hotjar
  • Cookie consent platforms
  • Other analytics and marketing technologies used by the Company from time to time

We only use non-essential cookies and tracking technologies where legally required with your consent.

4. Special Category Data

In limited circumstances, we may process Special Category Data under Article 9 GDPR, including information relating to:

  • Health conditions
  • Disabilities
  • Age-related vulnerabilities
  • Financial vulnerability
  • Accessibility requirements

We process this information solely where necessary to:

  • Provide services in an appropriate and safe manner
  • Tailor installations or customer support
  • Meet accessibility requirements
  • Protect the vital interests of customers
  • Comply with legal obligations
  • Provide appropriate support during installations or events

The legal basis for processing Special Category Data is:

  • Your explicit consent under Article 9(2)(a) GDPR; and/or
  • Processing necessary for reasons of substantial public interest or social protection obligations where permitted by law.

Special Category Data is subject to enhanced technical and organisational security controls and restricted access procedures.

We retain Special Category Data only for as long as strictly necessary for the purpose for which it was collected.

5. How We Collect Personal Data

We collect personal data when you:

  • Use our website
  • Submit forms or enquiries
  • Request quotations or consultations
  • Purchase products or services
  • Participate in surveys or promotions
  • Contact us by phone, email, SMS, WhatsApp or social media
  • Engage with our advertising campaigns
  • Attend consultations, surveys or site visits
  • Interact with cookies or tracking technologies on our website

We may also receive personal data from:

  • Credit reference agencies 
  • Fraud prevention agencies 
  • Government departments, grant administrators and regulatory bodies 
  • Local authorities and housing associations 
  • Third-party introducers 
  • Marketing partners 
  • Analytics providers 
  • Group companies 
  • Law enforcement authorities where legally required

6. Legal Bases for Processing

Under GDPR Article 6, we rely on one or more of the following legal bases when processing your personal data:

Performance of a Contract

We process personal data where necessary to:

  • Provide quotations
  • Arrange consultations
  • Supply products or services
  • Manage installations
  • Process payments
  • Provide customer support
  • Administer warranties or aftercare services

Legal Obligations

We process personal data where necessary to comply with legal obligations, including:

  • Tax and accounting requirements 
  • Administration of government-backed energy efficiency and renewable energy incentive schemes 
  • Fraud prevention obligations 
  • Consumer protection obligations 
  • Health and safety obligations 
  • Regulatory compliance requirements

Legitimate Interests

We process personal data where necessary for our legitimate business interests, including:

  • Operating and improving our business
  • Website administration
  • Preventing fraud and abuse
  • Securing our systems
  • Customer service management
  • Internal reporting and administration
  • Staff training and quality assurance
  • Market research and business development
  • Direct marketing to existing customers where permitted by law
  • Measuring advertising effectiveness
  • Website analytics and performance monitoring

Where we rely on legitimate interests, we ensure that your rights and freedoms are not overridden.

Consent

We rely on your consent for:

  • Marketing communications where legally required
  • Non-essential cookies and tracking technologies
  • Profiling for personalised advertising
  • Processing Special Category Data where applicable

You may withdraw consent at any time.

Vital Interests

In limited circumstances, we may process personal data where necessary to protect the vital interests of an individual.

7. How We Use Your Personal Data

We may use your personal data to:

  • Provide and maintain our services
  • Process quotations and installations
  • Respond to enquiries
  • Communicate with you
  • Verify eligibility for grants or schemes
  • Improve website functionality
  • Analyse website usage and performance
  • Prevent fraud, spam or abuse
  • Conduct customer satisfaction surveys
  • Deliver marketing communications
  • Display personalised advertisements
  • Train staff and improve customer service
  • Maintain business records
  • Comply with legal obligations
  • Establish, exercise or defend legal claims

8. Marketing Communications

Where permitted by law or where you have provided consent, we may contact you by:

  • Email
  • Phone
  • SMS
  • WhatsApp
  • Post

We may send:

  • Product updates
  • Service notifications
  • Promotional offers
  • Marketing campaigns
  • Newsletters
  • Event invitations

We may also use limited personal data to display advertisements to you through:

  • Google
  • Facebook/Instagram
  • LinkedIn
  • YouTube
  • Other advertising platforms

You may unsubscribe or object to marketing at any time by:

  • Clicking the unsubscribe link in marketing emails
  • Updating your preferences
  • Contacting us directly

We retain marketing consent records for up to 6 years after consent is withdrawn to demonstrate compliance with legal obligations.

9. Automated Decision-Making and Profiling

We may use limited profiling and analytics to:

  • Personalise marketing
  • Assess customer interests
  • Improve services
  • Measure campaign performance

We do not carry out solely automated decision-making that produces legal or similarly significant effects without appropriate safeguards.

You have the right to object to profiling for direct marketing purposes at any time.

10. Sharing of Personal Data

We may share personal data with trusted third parties including:

  • Installation contractors 
  • Technical service providers 
  • Payment processors 
  • Cloud hosting providers 
  • CRM providers 
  • Analytics providers 
  • Advertising partners 
  • Government agencies 
  • Regulators 
  • Legal advisers 
  • Insurance providers 
  • Fraud prevention agencies 
  • Energy suppliers 
  • Mailchimp 
  • Microsoft 
  • CommSoft 
  • The Lead Generator 
  • Government grant administrators 
  • Approved certification bodies 
  • Other service providers engaged by the Company from time to time 

All third-party processors are contractually required to process personal data securely and in accordance with applicable data protection laws.

11. International Transfers

Some third-party service providers may process personal data outside the United Kingdom.

Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements, including:

  • UK adequacy regulations 
  • International Data Transfer Agreements (“IDTAs”) 
  • UK Addendum to Standard Contractual Clauses 
  • Data Processing Agreements 
  • Supplementary technical and organisational safeguards where required 

You may request further information regarding international data transfer safeguards by contacting us.

12. Data Retention

We retain personal data only for as long as necessary for the purposes outlined in this Privacy Policy and to comply with applicable legal and regulatory obligations in the United Kingdom and Ireland.

Typical retention periods include:

  • Customer contract and installation records — 7 years after contract completion 
  • Financial and tax records — 7 years 
  • Government grant, incentive or scheme documentation — 7 years or as required by the relevant scheme administrator or regulatory authority 
  • Customer support communications — up to 6 years 
  • Call recordings — up to 24 months 
  • Marketing records and consent logs — up to 6 years after withdrawal of consent 
  • Website analytics data — up to 26 months 
  • Unsuccessful quotation enquiries — up to 24 months 
  • Special Category Data — only for as long as strictly necessary 

Where legal claims, disputes or investigations arise, we may retain personal data for longer where necessary to establish, exercise or defend legal claims.

13. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Operate our website
  • Remember preferences
  • Analyse website traffic
  • Improve website functionality
  • Deliver advertising and remarketing campaigns

Non-essential cookies are only placed with your consent.

You may manage cookie preferences through:

  • Our cookie consent banner
  • Browser settings
  • Third-party opt-out tools

You can opt out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout

Further information is available in our Cookie Policy.

14. Security of Personal Data

We implement appropriate technical and organisational measures to protect personal data, including:

  • Access controls
  • Encryption
  • Secure hosting
  • Firewall protection
  • Multi-factor authentication
  • Staff confidentiality obligations
  • Security monitoring
  • Restricted access procedures
  • Data minimisation controls

Despite these measures, no transmission or storage system can be guaranteed completely secure.

15. Your Rights Under GDPR

Subject to applicable law, you may have the right to:

  • Access your personal data 
  • Correct inaccurate data 
  • Request deletion of data 
  • Restrict processing 
  • Object to processing 
  • Withdraw consent 
  • Request data portability 
  • Object to direct marketing 
  • Request human review of automated decisions 
  • Lodge a complaint with a supervisory authority 

We may request proof of identity before processing your request.

Your request will be formally accepted once your identity has been successfully verified. We will acknowledge receipt of your request and complete identity verification, where required, within 7 days of receiving the necessary information.

We will strive to process all requests promptly and in accordance with applicable data protection laws. In most cases, we will respond within one month of verification. Where a request is particularly complex or involves multiple requests, this period may be extended by up to a further two months.

Any extended timelines will only apply in accordance with applicable law, and we will inform you of any delay, the reason for it, and the expected completion date. We will in all cases aim to resolve requests as quickly as possible and within the statutory timeframes required under UK GDPR. 

16. Children’s Privacy

Our services are not directed at children under 16 years of age, and we do not knowingly collect personal data from children.

If you believe a child has provided personal data to us, please contact us immediately.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on our website and, where appropriate, notified to you directly.

18. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact:

Data Protection Officer
Activ8 Solar Energies
3-4 Clock Tower Mill,
1 Neptune St,
Burnley
BB11 1SF,
United Kingdom

Email: info@activ8energies.com
Phone: +441282421489

19. Complaints

If you are not satisfied with how we process your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Information Commissioner’s Office (ICO)

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

Telephone: 0303 123 1113

Website: https://ico.org.uk

We encourage you to contact us first so that we can attempt to resolve your concerns before you contact the ICO.

Last Updated: May 2026